Last updated: November 2026

In accordance with the law, Scintilla accepts exchanges and returns of items that have not been used and are in the same condition in which they were shipped.

How to request an exchange or return
Send your request by email to apoioscintilla@gmail.com within 15 days of receiving your order. Please include your order number and, if applicable, proof of any defect.

Shipping costs

• Shipping costs for exchanges and returns are the customer's responsibility.
• If an order is returned in full and free shipping was applied, the original shipping cost will be deducted from the refund.
• For returns due to a defect or any other non-conformity, Scintilla covers the cost of shipping the item back to us, as well as the original shipping costs.

Conditions
All exchanges and returns are subject to Scintilla's approval after we inspect the item(s). A return is only accepted if:

• a) the item(s) show no signs of use or handling;
• b) the item(s) keep their original features and the tags are intact;
• c) the item(s) are complete and sent back with all the materials included in the original order.

Exchanges are only accepted for items of equal or higher value.

Where to send your return
Send items by CTT registered mail to: Scintilla – Rua da Varziela, nº 70, 4750-706 Tamel Sta. Leocádia – Barcelos, Portugal.
Once you have shipped your return, please send us the tracking number through our customer support channels.

Refunds
Refunds are made by bank transfer within 5 business days of receiving the returned items. Please clearly state the bank details (IBAN) to be used for the refund.

Orders outside the European Union
For Switzerland, Norway and other non-EU destinations, return shipping costs are the customer's responsibility, and customs duties and taxes paid on delivery are not refundable by Scintilla.
For orders to the United States, please see our Returns & Exchanges – United States policy.