Last updated: November 2026

We want you to love your Scintilla pieces. If something isn't right, you can return it within 15 days of delivery.

Shipping to the US
Orders ship with UPS in 5–8 working days for a flat rate of $40. Import duties and taxes are included, so there's nothing to pay on delivery.

How to return

1. Email us at apoioscintilla@gmail.com within 15 days of receiving your order, with your order number and the items you'd like to return.
2. Items must be unworn and unwashed, with the original tags attached, and returned with everything included in the original order.
3. Send your parcel to: Scintilla – Rua da Varziela, nº 70, 4750-706 Tamel Sta. Leocádia – Barcelos, Portugal.
4. You can use any shipping service you like, but please choose one with tracking and send us the tracking number. Return shipping costs are your responsibility, and we can't be responsible for parcels lost on the way back to us.

Customs on your return
Please mark your parcel "Returned goods" and include a copy of your order confirmation, so it isn't treated as a new import. If we're charged customs fees when your return arrives, they will be deducted from your refund.

Refunds
Once your return arrives, we inspect it and refund the price of the items to your original payment method within 5 business days.
The following are non-refundable and will be deducted from your refund:

• the original $40 shipping;
• the import duties and taxes we prepaid on your behalf when your order entered the US.

Your refund confirmation will show these amounts.

Exchanges
Want a different size or another piece of equal or higher value? Return your item as described above and we'll send the new one. The new item ships at our standard US rate ($40, duties included).

Faulty or incorrect items
If your order arrives damaged, faulty or not as ordered, email us within 15 days with photos. We'll cover the return shipping and refund you in full, including shipping and duties.

Questions? Email us at apoioscintilla@gmail.com.