Termos e condições
These terms and conditions govern the use of the website www.scintilla.pt by its users and their relationship with our brand.
The website www.scintilla.pt is owned and operated by Scintilla Unipessoal, Lda, tax identification number (NIF) 517190320, registered at Rua da Bouça Grande, nº 74, 4905-096, Fragoso – Barcelos, Portugal (hereinafter "Scintilla"), email geral@scintilla.pt, phone (+351) 962 815 709 and (+351) 967 506 026 (calls to a Portuguese mobile network).
Please read these Terms carefully, as they affect your legal rights and obligations. If you do not agree with these Terms, please do not access or use the Website. By placing an order for any of our products or services, you agree to be bound by these Terms. We recommend keeping a copy for future reference. If you have any questions, please contact us.
1. Agreement
By using the Website you agree to be bound by these Terms and authorise us to share data (including updated information) to obtain information from third parties, including but not limited to your debit or credit card details or credit reports, in order to verify your identity, validate your card, obtain initial credit authorisation and authorise individual transactions.
2. Changes
We reserve the right to: update these Terms from time to time (it is your responsibility to check for changes, which apply once announced on the Website; continued use of the Website means you accept the new Terms); modify or withdraw, temporarily or permanently, the Website or any of its content without notice, without liability; and disable any user ID or password at any time if, in our opinion, you have failed to comply with these Terms.
3. Registration
By using this Website you confirm that you are legally able to enter into binding contracts, that the personal information you provide is true, accurate, current and complete, and that you are not impersonating any other person or entity. You agree to notify us promptly of any changes to your personal information by email or phone.
4. Privacy Policy
All your personal information is treated as confidential and processed in accordance with our Privacy Policy. When you buy on this Website, we will ask for personal details such as your name, email address, billing and delivery address and payment information. This information is stored in accordance with the applicable laws in Portugal.
5. Your security
To make sure your card is not used without your consent, we validate the name, address and other information provided during checkout against appropriate third-party databases. We take online fraud seriously and may contact you for additional security checks. Fraudulent transactions will be reported to the competent authorities. By accepting these Terms you consent to these checks. Your information may be shared with registered credit agencies solely to confirm your identity; no credit check is carried out and your credit rating will not be affected.
6. Compliance
This Website may only be used for lawful purposes. You agree not to upload or transmit viruses, Trojans, worms, logic bombs or any harmful material; not to upload or transmit defamatory, offensive or obscene material; and not to attempt unauthorised access to the Website, its server or any connected system, including denial-of-service (DoS) attacks. Any such breach will be reported to the authorities and your right to use the Website will end immediately. We are not liable for any loss or damage caused by a DoS attack, virus or other harmful material affecting your equipment as a result of using the Website or downloading any material from it or from linked websites.
7. Third-party links
The Website may include links to other websites or material beyond our control. We are not responsible for, nor do we review or endorse, such websites or material, and we are not liable for their privacy practices or content.
8. Orders and delivery
All orders are subject to acceptance and availability. If an item is unavailable, we will notify you by email (or other means) and you may choose to wait for it or cancel your order. Every order is an offer to buy, and we reserve the right to refuse it. The automatic order confirmation does not mean we have accepted your order. A contract is formed when (i) the order is paid, or (ii) we ship the goods or start the services, whichever is later, at which point we will send you a Shipping Confirmation email. The contract only covers the goods or services confirmed in the Shipping Confirmation.
We take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we are not liable for losses caused by unauthorised third-party access. Products sold on the Website are not for resale or distribution, and we may cancel orders or suspend accounts that breach this.
Risk passes to you once the products are delivered to the address you provided. We are not responsible if an incorrect address is given or if you do not collect the products.
Scintilla uses an external carrier. Estimated delivery time to mainland Portugal, the Azores and Madeira is 2 to 3 business days; times may vary for shipments outside Europe and during peak periods such as Christmas and Black Friday. Shipping costs are paid by the customer and calculated at checkout based on the number, weight and size of the items. Orders of €70 or more delivered to mainland Portugal ship for free. Orders to the United States have a flat shipping rate of $40. For orders to the United States, taxes and duties are included in the price paid at checkout, with no extra charges on delivery. For other deliveries outside the European Union (including the UK, Switzerland and Norway), any customs clearance fees, duties or import taxes are the customer's responsibility.
If an ordered product is unavailable, Scintilla will inform you and refund the amount paid within 15 days. Delivery is considered complete when the delivery receipt is signed at the agreed address.
9. Exchanges and cancellations
In accordance with the law, Scintilla accepts exchanges and returns of unused items in the same condition in which they were shipped. Requests must be sent clearly by email to apoioscintilla@gmail.com within 14 days of receiving the order. Exchanges are only accepted for items of equal or higher value. Shipping costs for exchanges are the customer's responsibility. For returns due to a defect or non-conformity, Scintilla arranges collection from an address provided by the customer and covers the original shipping costs. Refunds are made by bank transfer to the bank details clearly indicated by the customer. All exchanges and returns are subject to inspection and are only accepted if the products show no signs of use, keep their original features and tags, and are complete with all the materials from the original order. Requests must include the order number and, if applicable, proof of the defect. Items must be sent by CTT registered mail to Scintilla – Rua da Varziela, nº 70, 4750-706, Tamel Sta. Leocádia – Barcelos, Portugal, and the tracking number must be sent to Scintilla through our customer support channels.
10. Prices and payment
Prices shown on the Website include VAT at the applicable legal rate. Prices are correct at the time they are entered, but we may change them at any time without notice (except for orders already confirmed). If a pricing error is found before we accept your order, we are not obliged to sell at the displayed price; we will inform you as soon as possible and you may keep the order at the correct price or cancel it, with a full refund if already paid. Available payment methods: Multibanco, credit card, MB WAY and PayPal. We may wait up to 24 hours for payment; if payment fails you will be notified by email. Promotional codes may only be used under the terms and conditions under which they were issued, which prevail over these Terms in case of conflict.
11. Intellectual property
The Website content is protected by copyright, trademarks, database and other intellectual property rights. You may view, save electronically (not on a server or networked storage) or print the content for personal, non-commercial use, keeping all copyright and proprietary notices intact. You may not otherwise reproduce, modify, copy, distribute or use any material for commercial purposes.
12. Limitation of liability
If we breach these Terms, we are only liable for foreseeable losses resulting from our breach. Nothing in these Terms excludes or limits our liability for death or injury caused by negligence, fraud, breach of obligations implied by law, defective products under consumer protection law, or any other matter for which it would be unlawful to exclude liability. The Website is provided "as is" and "as available", without any warranty. We cannot guarantee the security or privacy of the Website or of information you provide, and are not liable for errors, omissions, technical problems, incompatibility with your equipment, or the Website not meeting your requirements. To the fullest extent permitted by law, we are not liable for any indirect, consequential or special damages arising from the use of the Website.
13. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, it will be severed and will not affect the validity of the remaining Terms.
14. Waiver
No waiver by us of any breach shall be considered a waiver of any other breach.
15. Entire agreement
These Terms form the entire agreement between us and you.
16. Governing law and jurisdiction
These Terms are governed by Portuguese law, and any disputes will be decided exclusively by the Portuguese courts.
17. Reviews
By submitting a review, you grant us the right to publish, translate, adapt, distribute and display it in any media, to use the name you provided with it, and you waive the right to be identified as its author.
Last updated: October 2026